LAS VEGAS, NV (KTNV) – A double dribble from MGM; a sports bettor says the casino bounced two paychecks on his March Madness bet.
The man lives in California, and he doesn’t want the money he earned in Vegas to stay in Vegas!
“I went out for March Madness. Just to relax and have fun.”
Jose Moreno was having fun and he stepped into the thrill of the college basketball season, betting on a few favorite teams.
“It was just small bets, you know, $ 200 each.” Moreno said. “I think the payout was around $ 181 and a few changes. And that totaled $ 763.70, you know, to collect the full winnings.”
But he was no longer in Las Vegas when the games he had bet on began.
“The MGM Grand person said, ‘Yes, that’s not a problem. Just fill out the back and mail it. And you’ll get a check in a few weeks.’”
MGM mailed him a check and when he went to deposit it in his bank, he bounced back. So they sent him a second check and he bounced too.
The two returned checks are stamped “REFER TO MAKER”.
Moreno also received letters from his banks saying that the amount of the checks had been withdrawn from his account and that he had been charged a $ 17 fee.
The bettor asked us for help because after almost 3 months of phone calls and emails he still did not have his winnings.
“It’s like 12 hours of wasted time on the phone with them, sending emails, scanning documents, sending them documents and even communicating with you,” Moreno said. “This is absolute nonsense.”
We called MGM for answers and in less than an hour, we were there. They said they were going to write Moreno another check.
“They just need to pay their debts and make amends,” Moreno said. “And try to prevent that from happening with someone else.”
MGM did not want to go on camera but provided a statement that said: “We apologize for the inconvenience and are investigating how this could happen. We have contacted Mr. Moreno and will send him a check immediately. ”
Moreno tells us he got a call from MGM right after we got involved. In addition to cashing a new check, they invited him back for 4 free nights, plus $ 250 per day in resort credit.
He says they also told him they didn’t know why the accounts payable department didn’t report this issue to someone higher up in the company.